Service Center

We will serve you wholeheartedly, and you will find the answer you want here!

(J),Can I order samples?

Yes, you can order samples for evaluation, but it is subject to following terms: 1. The sample is available in stock. 2. We will charge sample fee and shipping cost.

(K),Can you send me a catalogue?

As we update products almost every month, so at present we can not provide you the newest catalogue, but we can send you E-catalogue as per your preference by a separate e-mail.

(L),What about Duty/Tax?

You need not pay any customs duty to China when you buy these items from DDSAFETY, but whether you need pay import duty or tax in your country, please check with your customs.

(M),What is the price FOB China?

FOB means Free On Board, only for product price, it does not include shipping cost, insurance and import duty at your end.

(N),What about Shipping Cost?

Shipping cost varies as per different products, quantity and shipping method, you can check basic shipping cost when you browse products online after you login website. The exact shipping cost will be confirmed after you specify products and quantity.

(O),How to arrange Shipping?

You can make shipping by yourself and advise us the contact information of the forwarder agent in China before production completion, or you can ask DDSAFETY to arrange shipping on behalf of yourself subject to your prepaid freight before shipping.

(P),How to cover Insurance?

If you want to cover insurance on shipment, you can arrange insurance by yourself or ask DDSAFETY to do this on behalf of yourself subject to your prepaid premium before shipping.

(Q),I don't find the items I need, what can I do?

We have more than 1000 pcs different items in database, we only show a part of them online, if you could not find preference items, please send us inquiry with your detailed specifications and, design and request, we will send you product information by E-catalogue as per your preference.

(R),What kind of currency can you accept?

At present, we only accept US Dollar and Euro.

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